GUIDE PRICE

The prices of goods given on the website are only approximate. At the time of delivery the price of certain items may differ from the price quoted on the Potraviny on-line website. If the value of the goods delivered is higher than the value stated in the order confirmation, the customer has every right not to accept the goods. The amount for goods that have not been accepted shall not be deducted from the Customer’s payment card if he/she has provided payment card details in advance in order to pay online.

Groceries online

owned by Tesco Stores ČR a.s., with its registered seat at Vršovická 1527/68b, Prague 10 Vršovice 100 00, Company Identification No.: 45308314, incorporated in the Commercial Register maintained by the Municipal Court in Prague, Section B, Inset 1377 (hereinafter referred to as "Tesco").

I. Service - description, conditions, restrictions

These Business Terms and Conditions regulate the conditions for using the service Groceries online, available by means of www.itesco.cz/potravinyonline/ (hereinafter referred to as "Service"). The Tesco company presents goods on its website www.itesco.cz/potravinyonline/ that may be demanded and purchased after their delivery to customers by means of the Service. The goods including prices displayed on the website are related to a reference Tesco store and to an unregistered user; the goods and current valid prices are assigned in the shop to the user only after proper registration. The service is dedicated exclusively to individuals and households.

The Service may be used solely by a natural person older than 18 years of age who agrees with the Business and Product Terms and Conditions, gives consent with its personal data processing and registers at www.itesco.cz/potravinyonline/ (hereinafter referred to as the "Customer"). A legal person or a natural person–entrepreneur may not become a customer.

A fee is charged for the service.

In order to eliminate any doubts, a purchase contract between Tesco and the Customer is concluded only at the time when the goods demanded by the Customer by means of Tesco Service are delivered to a destination specified by the Customer and also received by the Customer. By means of the Service the Customer demands goods presented by Tesco on its website www.itesco.cz/potravinyonline/. No act performed by the Customer may be considered as an acceptance of Tesco's offer until the term of delivery of the demanded goods and their reception by the Customer. The availability of goods at www.itesco.cz/potravinyonline/ is bound to stock availability and Tesco does not guarantee availability.

All demands and subsequent purchase of goods by means of the Service is regulated by the specific Product Terms and Conditions.

The customer acknowledges that if it intends to pay for the goods online by payment card, in order to verify the validity of payment card, Tesco may block an amount of CZK 10.00 from the Customer's bank account during the process of pre-authorisation. Full authorisation of the Customer's payment card shall be done, and a request for releasing the full amount corresponding to the price of goods received by the Customer shall be sent to the Customer's bank only on the day of delivery of goods demanded by the Customer. The blocked amount of CZK 10.00 shall be released from blocking.

If the Customer cancels its demand in accordance with the Business and Product Terms and Conditions, the blocking under the previous paragraph shall be released within a few working days.

If the Customer intends to pay for the goods by payment card online, it is obliged to activate online payment service by payment card prior to submitting the demand into the Service application, unless such payment option has already been activated. Prior to realising the demand, the Customer is obliged to verify whether the validity of its payment card shall not expire before the delivery date of the demanded goods. Should the Customer's payment card be invalid on the delivery date, the goods shall not be delivered by Tesco.

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II. Changes to Business Terms and Conditions

Tesco reserves the right to change the Business Terms and Conditions. New terms and conditions are effective on the date of their publishing on www.itesco.cz; an archive of previously valid Business and Product Terms and Conditions is available to the Customer on this website. When demanding goods by means of the Service, the Customer is deemed to agree with the new terms and conditions.

Tesco reserves the right to end the Service at any time.

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III. Registration, Persons Excluded from Using Service

During the Customer's registration on www.itesco.cz/potravinyonline/, the Customer is obliged to provide exact and true details. In the event of a change of the Customer's details, it is obliged to report such change without delay, either by means of a customer help line or by changing the details directly in the web application. In order to cancel the registration, it is necessary for the Customer to contact the help line.

Tesco may suspend or cancel the registration of a Customer without delay if there is a reasonable assumption that the Customer breaches these Business or Product Terms and Conditions. By the termination or cancellation of registration, the provisions of Business and Product Terms and Conditions prevailing as regards their character are not prejudiced.

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IV. Security

During the registration process the Customer is called on to create a password to its customer account. The Customer is obliged to keep its password confidential and not to share it with other people. The Customer is fully liable for all actions performed on behalf of its account. The Customer is obliged to inform Tesco without delay of any suspicion of abuse or confidentiality breach of its password to a third party. Should there be a justified concern that the Service is or may be abused, Tesco may block the Customer's account or call upon the Customer to change its password. Tesco accepts no liability to the Customer for damage caused by disclosure or abuse of its password.

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V. Clubcard

A Customer registered in the Tesco Clubcard loyalty programme may state the number of his/her Clubcard during registration on www.itesco.cz/potravinyonline/. At the time of payment for received goods, the Customer's Clubcard account shall be credited by the number of points corresponding with the price of received goods valid at the time of delivery. Should the Customer not accept some of the goods in accordance with the Business and Product Terms and Conditions, or should it return the goods in the specified period, its Clubcard shall be debited by the number of points corresponding with price of returned goods valid at the time of delivery.

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VI. Protection of Intellectual Property Rights

The owner and operator of www.itesco.cz/potravinyonline/ is the company Tesco that may exercise property rights to www.itesco.cz/potravinyonline/ in accordance with Act No. 121/2000 Coll., on Copyright and Rights Related to Copyright, as amended. Tesco possesses all copyright to its own content, including website visualisation and design, all displays on this website as well as a database on the website of the Service.

Any person visiting www.itesco.cz/potravinyonline/ is the user of this website (hereinafter the "User") and is obliged to comply with applicable legal regulations and with good manners and these Business Terms and Conditions, not to cause harm to reputation and rights of Tesco or to other Users.

In particular, the User agrees not to:

  • use the whole website or its individual parts for other than its individual purposes, i.e. it shall not copy, download or share the content of the website beyond the framework of its needs;
  • infringe on other Users' use of the website, or prevent them from using the website in any manner;
  • infringe on the content or technical nature of the website in any manner without it being approved by Tesco;
  • infringe on the security of the website;
  • use the website for disseminating unsolicited emails (spam) and chain messages, send viruses to the website or other dangerous or harmful programmes;
  • send messages to the website containing viruses or other dangerous or harmful programmes;
  • create fake messages in order to fake the User's identity or to try to access another User's account.

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VII. Abuse of Service

The abuse of the Service is forbidden. The abuse is deemed to be in particular:

  • dissemination of content that is disturbing, defamatory, against human dignity, discriminating with respect to religion, belief, race or sex, promoting violence or other criminal actions or breach of sector rules;
  • dissemination of content endangering public order or justified interests of another Customer, User or a part of the group Tesco;
  • approval of unauthorised access to other computer systems;
  • infringement of another Customer's use of the Service,
  • creation of more user accounts in order to harm the provider of the Service, enjoyment of lump-sum benefits connected to the Customer's account or restriction of access to the Service for other persons;
  • infringement on the rights connected to the use of the public network of electronic communication;
  • infringement or interruption of the networks or website connected to www.itesco.cz/potravinyonline/;
  • creation, dissemination or storage of electronic copies of documents and materials protected by the copyright without prior approval of their owner.

Tesco may delete harmful content from the website and require and demand that the User who caused damage to Tesco by the abuse of the Service settle the damage in full. Damage is deemed to be any kind of damage caused to Tesco, to another company of the Tesco group or damage claimed to Tesco by third parties that were caused damage by the abuse of the Service. Damage is deemed to be a direct damage or all necessarily paid expenses and costs related to the applied right for damages and to eliminate the defects arising out of the abuse of the Service. Damage is also a monetary fine imposed by a respective administrative body to Tesco for the breach of legal regulations as a consequence of a User's abuse of the Service.

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VIII. Service Availability

Tesco's maximum effort is to improve the quality of the Service. Nevertheless, with respect to technical aspects of the Service, Tesco may not guarantee to the Customer a hundred-percent availability and trouble-free operation of the Service. Should a technical error appear, the Customer may report such error to the customer help line, and Tesco shall attempt to eliminate such error without delay.

Tesco reserves the right to restrict access of Users to www.itesco.cz/potravinyonline/ for a time necessary to perform repairs, maintenance or system upgrade or implementation of new system elements.

Tesco attempts to offer the highest availability possible of the Service and its gradual broadening to other regions and towns in the Czech Republic. Information of the Service availability may be gained by a Customer in the process of demand by means of the Service web application.

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IX. Liability

Although Tesco makes every effort to ensure precision, material correctness and content update on www.itesco.cz/potravinyonline/, it is not always possible to guarantee such service to the User. Due to the above mentioned reason, Tesco does not provide any guarantee in this sense and it is not liable for errors, omissions or technical difficulties that may possibly appear during the use of the website. If Tesco detects content incorrectness and if it is technically possible and economically viable, it will perform repairs to the content as soon as possible.

Tesco accepts no liability in particular for:

  • the website content of third parties that may be visited by means of www.itesco.cz/potravinyonline/, the links to websites of third parties placed on www.itesco.cz/potravinyonline/, advertising or another form of promotion performed by another third party by means of the Service website;
  • the content placed on the Service website without its approval and acknowledgment, unless it is technically possible and viable to prevent such use;
  • the incompatibility of www.itesco.cz/potravinyonline/ with the end device, Customer's software or its connection to the network of electronic communication;
  • technical difficulties including errors and connection failure with www.itesco.cz/potravinyonline/.

By the provisions of this Article, the liability of Tesco for product defects, purchased by a Customer by means of the Service within the meaning of generally binding legal regulations, is not affected.

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X. Personal Data Protection

Related provisions can be found in the corresponding section of Tesco Privacy Policy which is accessible through Tesco webpage at: www.itesco.cz/privacy-policy.

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XI. Final Provisions

These Business Terms and Conditions as well as all commitments arising out of the Service usage are regulated by Czech legal order. Solution of possible disputes is fully within the jurisdiction of the court of the Czech Republic that has territorial jurisdiction according to the seat of Tesco. In the event of dissatisfaction, the Customer may contact Tesco by means of customer support contacts or contact a state supervision body, e.g. Czech Trade Inspection.

In the event of contradiction between the Czech and English version of the Business Terms and Conditions or the content of www.itesco.cz/potravinyonline/, the prevailing version is Czech. Should any of the provisions of the Business Terms and Conditions be found invalid by a respective court, the invalidity of such provision shall not affect the validity of the other provisions of the Business Terms and Conditions, which remain valid and effective.

If Tesco does not exercise its rights arising in the event of an individual or repeated breach to Business Terms and Conditions, this shall not be considered a waiver of rights of Tesco and it shall not affect Tesco's rights to enforce the performance in no way. If Tesco pardons the breach of a provision of the Business Terms and Conditions, this shall not be understood as a pardon of further breach of these provisions or other breach of other provisions of the Business Terms and Conditions.

Tesco does not accept liability for the breach of Business and Product Terms and Conditions if such breach was caused by circumstances exempting it from liability.

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Out-of-court resolution of consumer disputes

Out-of-court resolution of consumer disputes is a system that enables an alternative procedure in resolving disputes between consumers and entrepreneurs, outside traditional judicial proceedings. In the event of dissatisfaction, the customer may file a complaint with an out-of-court dispute resolution body, which in this case is the Czech Trade Inspection Authority, as the competent authority of state supervision. The Czech Trade Inspection Authority has the necessary information about an alternative procedure that can be used by the customer to resolve the dispute. For more information about out-of-court resolution of consumer disputes, please visit the Czech Trade Inspection Authority’s website at www.coi.cz.

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Electronic Records of Sales Act

Pursuant to the Electronic Records of Sales Act, the seller is obligated to issue a receipt to the buyer. At the same time, the seller is obligated to file received revenues with the tax administrator online; in the case of a technical failure, no later than within 48 hours.

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Tesco Potraviny on-line

I. Prices and Price Conditions

The prices of goods stated on the website are only indicative. At the time of delivery, the price of certain items may be different from the price stated on the Service website. If the price of goods delivered to the Customer is higher than the price stated in Customer's demand confirmed by Tesco, the Customer is entitled not to accept such goods. If the Customer has not provided its bank details prior to the delivery, the amount of not received goods shall not be debited from his/her payment card.

In the event of a demand for weighed goods, Tesco reserves the right to deliver goods with a weight deviation. However, Tesco shall make every effort for the deviation to be as low as possible and to be as close as possible to the weight required by the Customer in its demand.

If the Customer demands a number of pieces instead of a specific weight, and the price of such goods is determined by a unit of measure, Tesco shall deliver the required number of pieces. The price shall be determined according to the weight of demanded number of pieces of such goods.

All prices are provided including the VAT.

The fee for the Service is not included in the price of goods. The amount of Service fee is dependent on the required time of delivery. Information on Service price shall be available to the Customer at the time of submitting individual requirements of the demand to the web application.

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II. Goods Availability

The availability of goods at www.itesco.cz/potravinyonline/ is bound to stock availability and Tesco does not guarantee its availability. In order to ensure the goods' availability to the maximum number of customers, Tesco may determine a maximum limit of order of the individual items per Customer. In this way the right of Tesco not to deliver goods or to reasonably restrict the demanded pieces, in the event of an individual demand for a too high amount of one kind of goods, is not affected. The determination of a too high amount of goods is always up to reasonable consideration of Tesco, with respect to the prices of goods, kind, stock, transport options etc. The Customer shall always be informed of the non-delivery of an over-limit demand, or of its restriction by Tesco.

If, for reasons beyond Tesco's control, the goods demanded by the Customer are not available, Tesco shall offer to the Customer goods that mostly correspond with the Customer's demand by their character and price. During the delivery, these replacement products shall be separated from other demanded goods by the Customer, and the Customer may accept these products partially or refuse to accept them. If the Customer has not provided its bank details prior to the delivery, the amount of not received goods shall not be debited from his/her payment card.

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III. Country of Origin of Fruit and Vegetables, Allergens and Bakery Products Ingredients

The country of origin of the fruit and vegetables and the specific type of product - Roll 43g, Bread roll 50g, Bread - shall be provided to the Customer at the time of goods' delivery, before concluding a purchase contract, by means of a valid fruit and vegetables offer at the business premises that deals with the Customer's demand on the day of delivery of the demanded goods. Up-to-date information may also be obtained at our information line, Tel. 800 222 555, option 2.

The ingredients, allergens as well as the manufacturer of other goods are available directly in the description of each product on the web.

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IV. Concluding Purchase Contract

In order to eliminate any doubts, a purchase contract between Tesco and the Customer is concluded only at the time when the goods demanded by the Customer by means of Tesco Service are delivered to a destination specified by the Customer and also received by the Customer. By means of the Service the customer demands goods presented by Tesco on its website www.itesco.cz/potravinyonline/. No act performed by the Customer may be considered as an acceptance of Tesco's offer until the term of delivery of the demanded goods and their receipt by the Customer. The availability of goods at www.itesco.cz/potravinyonline/ is bound to stock availability and Tesco does not guarantee the availability.

www.itesco.cz/potravinyonline/ is a Service dedicated exclusively to individuals and households. Under no circumstances is the goods' purchase designed for business purposes. Therefore, Tesco reserves the right to reject a Customer's demand if it is obvious that the demand is not aimed for a household or for an individual.

In compliance with Section 28 (1) of Act No. 235/2004 Coll., the Value Added Tax, Tesco does not issue any invoices. Upon receipt of goods, the Customer receives a delivery sheet. The contract, or more precisely the delivery sheet confirmed by the Customer, is saved and archived by Tesco and provided to the Customer upon request.

All demands and subsequent purchase of goods by means of the Service are regulated by the Business Terms and Conditions. Definitions used in the Product Terms and Conditions and defined in the Business Terms and Conditions have the same meaning.

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V. Submitting, Change or Cancellation of Customer's Demand, fee for plastic shopping bags

The Customer submits its demand by means of application at www.itesco.cz/potravinyonline/. A change of demand is only possible by means of the web application or by means of a customer help line. Cancellation or change of demand may be accepted by Tesco only if it is submitted by 11 p.m. on the day proceeding the day of delivery. The goods are delivered on any day of the week including Saturdays and Sundays from 8.00 a.m. to 10 p.m.

Tesco does not deliver goods on January 1, on Easter Monday, May 8, Sept. 28, Oct. 28, Dec. 24, Dec. 25 and Dec. 26. After previous notice published on the website of the company Tesco reserves the right to determine other days in which your goods will not be delivered, in addition to the dates referred to in the previous sentence.

In case of submitting your demand, Customer may choose from two options regarding method of hand over of the goods:
  1. in plastic shopping bags. The customer will in this case be charged by a flat fee of CZK 15 for use of plastic bags for placing of the goods; or

  2. free of plastic shopping bags. Counter meat, fish, detergents and other goods which are subject to their packaging for hygienic reasons, are not subject to a fee. The customer will have enough time to take over all the goods.

Expenses used for distant communication in order to submit a Customer's demand does not vary from the basic rate, i.e. the price charged by the Customer's operator for data connection. Tesco does not charge any additional fee. This does not affect Tesco's right to charge a fee for transport.

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VI. Delivery and Reception

When demanding the goods at www.itesco.cz/potravinyonline/, the Customer submits its address of delivery for the demanded goods. The goods are delivered to the main building entrance of the address that was stated as a delivery place in the Customer's demand.

By means of www.itesco.cz/potravinyonline/, the Customer may request a delivery to a specific floor or directly to its flat. In such case, Tesco represented by the delivering driver, shall make a reasonably expectable effort to deliver the goods into a requested place, however, the following prerequisites must be met: (a) the driver is permitted to enter the premises by the Customer, (b) the entrance is not blocked by any barrier, e.g. locked entrance doors, and (c) the driver, upon arrival and with respect to all circumstances, does not find the Customer's request unreasonable, or harmful to health.

Tesco makes every effort to deliver the goods within the required time, however, it does not accept liability for failure to deliver in time if such failure was caused by circumstances that with regards to all circumstances could not have been influenced by Tesco without investing unreasonably.

The goods in the place of delivery may only be received by a person older than 18 years of age. Should the driver have doubts about the age of the person receiving the delivered goods, the driver may require a proof of identity to prove the person's age. If it is not proven that the person is older than 18 years of age and the goods may not be received by another person, Tesco shall not deliver the goods.

If there is no person capable of receiving the goods at the agreed time and place, the driver shall leave a note of a delivery attempt and information that the Customer is obliged to contact the customer help line in order to get the goods delivered repeatedly.

An ineffective delivery does not mean that Tesco shall not require and enforce the payment for Service provision. If the Customer requires a repeated delivery, it acknowledges that it may be charged a repeated fee by Tesco for the provision of the Service.

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VII. Payment

The Customer may make the payment for goods with the following debit/credit cards: Visa debit, Visa electron, Master Card, Maestro.

In order to decrease the risk of unauthorised access or access to the Customer's payment card details, these details shall be encrypted. If the Customer intends to pay online, the authorisation of the payment card (submitting of payment card details) must be performed at the time of demand submission at www.itesco.cz/potravinyonline/.

Full authorisation of the Customer's bank card shall be done, and a request for releasing the full amount corresponding to the price of goods received by the Customer shall be sent to the Customer's bank only on the day of delivery of goods.

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VIII. Withdrawal from Contract and Returning of Goods

The Customer may withdraw from the purchase contract without providing a reason, within 14 days from the receipt of the goods. The withdrawal is possible also for partial items of the purchase.

In order to avoid any doubts, it is not possible to withdraw from the contract for highly perishable goods or for goods that were irretrievably mixed with other goods that were packed, the Customer removed them from their package and it is not possible to repack the goods for hygienic reasons, as well as newspapers, journals or magazines, audio or video recordings or computer programmes whose original packaging had been perforated by the Customer. When returning goods, the Customer is only liable for its decrease in value as a consequence of handling the goods by another manner than the manner necessary in order to learn the character and features of the goods including their function.

The Customer may withdraw from the contract by means of filling in a template form for withdrawal from the contract available here, which the Customer sends to Tesco'sregistered office.

If the Customer withdraws from the contract, it shall send the goods received from Tesco, at its own expense, to Tesco's registered office or it shall hand the goods over to any Tesco store (considering the assortment of the store) without delay and no later than within fourteen days since withdrawal from the contract. The Customer returns the goods complete, i.e. including all supplied accessories with complete documentation, undamaged and clean.

If the Customer withdraws from the contract, Tesco shall refund all money received from the Customer under the purchase contract including shipment expenses to the Customer, without delay, no later than within fourteen days from the withdrawal, and in the same manner that the funds had been received. Tesco is not obliged to refund money sooner than it has received the goods from the Customer or a confirmation that the goods have been sent out.

Unless after returning goods at a Tesco store the Customer decides to exchange the goods for some other goods, he may be refunded cash for the returned goods for Customer´s request.

To eliminate all doubts and uncertainty, the Customer acknowledges that in the event of returning goods under this Article, the decisive price is the one that the Customer had paid at the time of delivery of the returned goods. The Customer also acknowledges that his Clubcard shall be debited by the relevant number of points. By the provisions of this Article, the provisions of the Business and Product Terms and Conditions regulating failure to receive goods for reasons different than the price or for the reason of sending replacement goods for non-available goods, are not affected. At the same time, no rights and obligations of the Customer arising out of the generally binding legal regulations or out of the Business and Product Terms and Conditions related to exercising Customer's rights of the liability for defects of the goods (claims for defective goods) are not affected.

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IX. Returnable Packaging

The prices of goods in returnable packaging also include this pre-paid packaging. Information about the pre-paid amount is stated with the specific product. The Customer may return the returnable packaging and receive the pre-paid money back during the working hours of Tesco hypermarket. Returnable packaging may not be returned directly to the shipment driver and the voucher for returnable bottle packaging may not be used by means of the Service.

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X. Claims

Tesco recommends to the Customer not to accept goods which are damaged upon delivery. If any defects of goods appear after the acceptance of goods, the Customer may claim the defective goods at any Tesco store with respect to its assortment, or by mail to the address of Tesco registered office. Unless otherwise provided in the Business or Product Terms and Conditions, the provisions of claims. Warranty Guidelines are applicable

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XI. "Click and Pick-up" Service

Description and Conditions of "Click and Pick-up" Service

The "Click and Pick-up" Service is an additional service to the Service. The "Click and Pick-up" Service allows Customers to pick up goods demanded by means of the Service in person at a Collection Point. The Service Customer may therefore choose between a delivery of goods by Tesco to its required destination or picking-up the goods in person. The use of the "Click and Pick-up" Service is subject to its availability to the Customer. The "Click and Pick-up" Service is available only to such Customers who, according to their registration place, belong to individual areas of the Czech Republic where the Service is available. Information on the availability of the "Click and Pick-up" Service shall be available to the Customer at the time of submitting individual requirements of the demand to the Service application. The collection points for these purposes are HM Mladá Boleslav, Kosmonosy 1255 (crossroads of streets Havlíčkova and Duhová), the petrol station of Tesco Praha Letňany, Veselská 663, HM Brno Královo Pole, Cimburkova 4, Fakultní Nemocnice Bory, Edvarda Beneše 1128/13, Plzeň-Bory a Fakultní Nemocnice Lochotín, alej Svobody 80, Plzeň-Lochotín. The Collection Point is visibly marked by the logo "Click and Pick-up" Service. Information on Service price upon using the "Click and Pick-up" Service shall be available to the Customer at the time of submitting individual requirements of the demand to the Service application.

Goods Reception at Collection Points

The goods at Collection Points may only be received by a person older than 18 years of age that has submitted the demand and provides the collection point worker with an order number. It is not possible to hand the goods to the Customer without providing an order number. Should the collection point worker have doubts of the authorisation of the person receiving the delivered goods, the driver may require a proof of identity to prove the person's age and identity. If it is not proven that the person is authorised, Tesco shall not deliver the goods. If, out of reasons not affectable by Tesco, the goods demanded by the Customer are not available, Tesco shall offer to the Customer goods that mostly correspond with Customer's demand by their character and price. During the delivery, these replacement products shall be separated from other demanded goods by the Customer, and the Customer may accept these products partially or refuse to accept them. If the Customer has not provided its bank details prior to the delivery, the amount of not received goods shall not be debited from its payment card.

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XII. Electronic Vouchers

Electronic voucher (hereinafter the "e-voucher" or "discount code") is an alphanumeric code delivered to the Customer by means of electronic mail, SMS or received by the Customer by means of a different manner (e.g. a click on an advertising banner). The e-voucher entitles the Customer to a discount from the total price of purchase made by means of the Service. The use of the e-voucher is regulated by the Business and Product Terms and Conditions of the Service and by conditions connected to the e-voucher and expressed to the Customer. The use of the e-voucher may be bound upon the Customer meeting conditions e.g. to reach a purchase price determined in advance, registration to the Service within a time framework and so on. The e-voucher is non-transferable, it may not be exchanged for cash and it does not entitle the Customer to a right for other performance than performance connected with the e-voucher. The validity of the e-voucher is time-restricted. After the time limit expiration of the e-voucher, there is no more entitlement to a discount.

The Customer may submit the discount code into the Service application after finishing its demand. Supposing the Customer has met all conditions required in order to get a discount connected to the e-voucher, the total expected purchase price is generated to the Customer by deducting the discounted amount (including the fee for the Service).

Unless otherwise provided in a specific case, only one e-voucher may be used within one order submitted by means of the web or mobile Service application, and the specific e-voucher may only be used once.It is believed that by using the e-voucher the Customer agrees with the terms and conditions of its usage. If at the time of goods' delivery a purchase contract between Tesco and the Customer is concluded for a purchase price lower than the conditions for using the e-voucher, the entitlement to a discount connected to the e-voucher shall be terminated, and the Customer shall be charged the purchase price in full.

Tesco accepts no liability for a possible misuse of an e-voucher, its unavailability due to technical problems or due to the e-voucher being stolen from the Customer. The Customer is fully liable for consequences arising out of the misuse of the e-voucher or its sharing with other persons. The e-voucher for free transport is not valid for the "Click and Pick-up" Service. For the purposes of Clubcard points determination that the Customer is entitled to, the decisive price is the discounted purchase price.

Excluded goods and / or services

Some products and / or services are excluded from E-coupon bids. You can not use E-coupons tobacco products, tobacco products, infant food and prescription medicines (so-called excluded products). Tesco reserves the right to identify other products and / or services that may be excluded. Any such excluded goods and / or services will be notified on an E-coupon or will be published on the website. The excluded goods and / or service will not be counted in the purchased shopping list or purchase and will therefore not be subject to any discounts.

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XIII. Tesco Mobile Products

Providing of electronic communication by Tesco Mobile is regulated by General Business Terms and Conditions available on www.tescomobile.cz/podpora/vseobecne-podminky.

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XIV. Other Provisions

These Product Terms and Conditions together with the Service Business Terms and Conditions regulate the Service terms and conditions and by concluding a purchase contract with a Customer, they become an integral part of the purchase contract. Product Terms and Conditions are regulated by the laws of the Czech Republic.

In the event of contradiction between the Czech and English version of the Product Terms and Conditions or the content of  www.itesco.cz/potravinyonline/  the prevailing version is Czech. Should any of the provisions of the Product Terms and Conditions be found invalid by a respective court, the invalidity of such provision shall not affect the validity of the other provisions of the Product Terms and Conditions, which remain valid and effective. If Tesco does not exercise its rights arising in the event of an individual or repeated breach to Product Terms and Conditions, this shall not be considered a waiver of rights of Tesco and it shall not affect Tesco's rights to enforce the performance in any way. If Tesco pardons the breach of a provision of the Product Terms and Conditions, this shall not be understood as a pardon of further breach of these provisions or other breach of other provisions of the Product Terms and Conditions.

Tesco does not accept liability for the breach of these Product Terms and Conditions if such breach was caused by circumstances exempting it from liability.

Tesco reserves the right to change the Product Terms and Conditions. New Product Terms and Conditions are effective on the day of their publishing at www.itesco.cz. When demanding goods by means of the Service, the Customer is deemed to agree with the new terms and conditions. Tesco reserves the right to end the Service at any time.

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XIV. Customer Support Contact Details

Service: www.itesco.cz/potravinyonline/
Customer help line::+ 420 800222555

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These Business Terms and Conditions become effective on 1st February 2016

In Prague, on 1st February 2016


Terms and Conditions valid before 1st June 2015 are available here